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Wednesday, September 1, 2010

Really, it's all about the pull-ups.

Initially this was not supposed to be a forum for venting. That's what husbands are for. But here goes: Sometimes living in the country means dealing with people who do not know the meaning of good customer relations. Maybe I should become a "secret shopper" like my friend Sarah in Quebec City. I am sure most companies would love to know what "store policies" are being implemented by their employees.

This morning I went to IGA in Sutton to buy a few groceries after my weekly stop at the church rummage sale. Among the few items I bought were pull-ups for "one of my children" (hate to incriminate anyone). I left the store and went to the nearby pharmacy to pick up a personal item for Serge. (He will love reading this.) While I was there I noticed their generic pull ups were $6.00 less than the ones I just purchased at IGA. So, to compensate for the black boots I bought at the rummage sale, I returned to IGA to return their pull-ups. Uh-oh. The woman behind the counter (who appeared to be annoyed that I would take up her time) told me that store policy prohibited items to be returned. I asked why and she said because of the enormous amount of paperwork it entailed. (After a talk with the manager the return was granted and the receipt was one piece of paper 5 inches long.)

Now, I commented for years about the waste in this province. (well okay - this hemisphere.) A phone book every three months. Several carbon copies of anything relating to the government. We have twins - no, I do not need two of everything. So, do I consider it wasteful to return an item to a store? Certainly, if there are 4 or 5 pieces of paper that accompany the return. But 5 inches? So, was that the real reason? Your guess is as good as mine. Again - customer relations - I could do that.

Oh - a little side note - I initially paid with a credit card and she gave me cash back on the return. Ah duh.